Here Comes the Robot With Coffee
Growing Demand for Service Robots Accelerating Use of Robots in Hospitality Industry Labor shortages and rapidly rising costs are accelerating the use of robots in the hospitality industry. It's an important megatrend in Hong Kong and Japan and a phenomenon that's sweeping worldwide. A big and growing player is Hong Kong-based Rice Robots. It's cute, stocky cuboid robots serve as bellhops at Hong Kong hotels, deliver snacks to office workers in Japan and deliver coffee and drinks to customers at the Hong Kong Cyberport Innovation Hub. For customers of the Hub's Cafe, the drinks come stored in the cute, compact robot's head. Customers use a pin sent to their cellphone to access their order. In the age of Covid, the Rice robots are providing clean and efficient service without an extra layer of human contact, potentially spreading Covid. That's a key reason that demand for robotic service is accelerating. New Armies of Service Robots There are growing nu...